Archive

Archive for April, 2009

Listen to Your Clients One Survey at a Time

April 27th, 2009 Mike No comments

This post was written by me during my tenure at the Massachusetts Association of REALTORS. Original article here.

How do you know you’re doing your job well? How do you measure your success serving your clients? Think about it; you can’t improve unless you first know what you’re not doing well. To that end, how many agents send out satisfaction surveys after closing a deal, and how many brokers survey clients to assess an agent’s performance? The Internet age has brought myriad ways to reach out to people using new tools, but surveys are still an effective way of getting feedback on your performance and improving upon that data. There are many tools for online surveys, and below are just a few free and inexpensive options that can help you to gain valuable insight for your business.

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Part 1 – PC Security and Common Sense

April 1st, 2009 Mike 12 comments

This post was written by me during my tenure at the Massachusetts Association of REALTORS. Original article here.

This article is part one of a two part series on computer security. Part two will feature network security, online security, and encryption.

In the good ‘ol days of the Internet, programmers who wrote viruses used to do it for the mischievous sense of accomplishment and respect of their hacker-culture peers. These days, however, viruses and malware are big business for organized crime. What this means for you is that viruses are no longer a nuisance, they are meant to steal valuable information without you ever knowing it. What to do to stop the attacks? Security for your home or office computer network is one of those topics that can go from the very basic to the infinitely complex. For 99% of us, though, a few simple strategies will secure your computer and its data against 99% of the threats you’ll run across.

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